Shipping policy
Last Updated: 01/08/2026
At NexBuy, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Shipping Coverage
We currently offer delivery across Pakistan.
Delivery availability may depend on the customer's location and the service coverage of our courier partners.
2. Order Processing
Orders are generally processed within 1–2 business days after the order is successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
Before dispatch, our team may contact you to confirm your order and delivery details, particularly for Cash on Delivery (COD) orders.
3. Delivery Time
Estimated delivery time is generally:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before order confirmation.
From time to time, NexBuy may offer free shipping promotions or special delivery offers. The terms of such promotions will be clearly mentioned on the website.
5. Cash on Delivery
NexBuy may offer Cash on Delivery (COD) as a payment option for eligible locations.
For COD orders:
- Customers must provide a valid phone number and complete delivery address.
- Our team may contact the customer to confirm the order.
- Customers are expected to receive and pay for the order upon delivery.
- Repeatedly refusing or abandoning confirmed COD orders may result in restrictions on future COD purchases.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided when available.
You can use the provided tracking details to monitor your shipment through the relevant courier service.
If tracking information is not immediately available, please allow some time for the courier to update the shipment status.
7. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Courier service delays
- Weather conditions
- Public holidays
- Natural disasters
- Incorrect or incomplete address information
- High order volumes
- Unexpected logistical issues
NexBuy is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- City
- Postal code, where applicable
- Active phone number
If incorrect or incomplete information causes a delivery failure, additional delivery charges or re-shipping costs may apply.
9. Failed Delivery Attempts
If a courier attempts to deliver your order but is unable to complete the delivery due to reasons such as:
- Customer unavailable
- Incorrect address
- Customer refusing to receive the order
- Customer unreachable by phone
the courier may attempt redelivery or return the package to NexBuy.
Additional charges may apply if the customer requests re-shipping after a failed delivery.
10. Damaged Packages
If your package appears visibly damaged at the time of delivery, please contact NexBuy customer support as soon as possible.
We recommend taking clear photos or videos of the package and product before use, especially if the package appears damaged.
For damaged or defective products, please refer to our Return & Refund Policy.
11. Contact Us
If you have any questions regarding your order or shipping, please contact us:
Store Name: NexBuy
Email: nexbuy@gmail.com
WhatsApp: 03710166400
Customer Support: 24/7 Support
We appreciate your trust in NexBuy and are committed to delivering your order safely and efficiently.
Shop Smart. Charge Better.